Tuxedo Dat Shipping & Return Policy
PLEASE READ CAREFULLY BEFORE PURCHASING. ALL PURCHASES ARE NONREFUNDABLE. APPROVED RETURNS RECEIVE STORE CREDIT OR AN E-GIFT CARD ONLY.
Refunds are not issued to your original payment method, except where required by law.
Seven-Day Return Request Window
You must request return approval within seven (7) calendar days of delivery. Requests submitted after this deadline will not qualify for store credit.
All return requests, online order issues, and concerns must be handled by email or phone only. Email support@tuxedodat.com with your name, order number, items you wish to return, and reason for the request.
Submitting a request does not guarantee approval. Written authorization from Tuxedo Dat is required before shipping any items back.
No In-Store Returns
Online purchases cannot be returned, dropped off, or processed at our storefront.
Approved returns must be mailed to the address provided in your return instructions. Do not send items to our storefront or any other address without written authorization.
Return Eligibility & Item Condition
To qualify for store credit, returned items must:
Be unworn, unused, unwashed, and unaltered.
Have all original tags and labels still attached.
Include original packaging and all accompanying accessories.
Be free of stains, odors, makeup, deodorant marks, pet hair, damage, or other signs of wear.
All returns are subject to inspection and approval by Tuxedo Dat. We reserve the right to deny store credit for items that do not meet these requirements. Return authorization does not guarantee final approval after inspection.
Return Labels & Shipping Costs
Customers are responsible for purchasing and paying for their return shipping label. Follow the shipping instructions provided with your approval and retain your tracking number and proof of shipment.
Original shipping charges and return shipping costs are nonrefundable and are not included in store credit, except where required by law.
Store Credit / E-Gift Card Only
Once your return has been received, inspected, and approved, the eligible merchandise amount paid will be issued as Tuxedo Dat store credit or an e-gift card.
Receiving your return package does not mean your return has been approved.
NO CASH REFUNDS. NO REFUNDS TO CREDIT CARDS, DEBIT CARDS, OR OTHER ORIGINAL PAYMENT METHODS, except where required by law.
Shipping & Delivery
Please verify your shipping address before submitting your order and allow sufficient time for delivery before your event. Estimated delivery dates are not guaranteed arrival dates.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us promptly by email or phone. Include your order number, a description of the issue, and photos by email so we can review and resolve the concern. Keep the item and its packaging until you receive instructions.
Contact & Return Approval
Email: support@tuxedodat.com
All online order concerns and return requests must begin by email or phone. Our storefront does not accept online returns.
PLEASE REVIEW THIS POLICY BEFORE COMPLETING YOUR PURCHASE. APPROVED RETURNS ARE FOR STORE CREDIT OR AN E-GIFT CARD ONLY.