Shipping policy

Shipping Policy

Thank you for shopping with Tuxedo Dat! Please review our shipping information before placing your order.

Order Processing
Online orders may be placed 24/7. Processing and shipping may take place on 2-3 business days, excluding weekends and holidays. Processing time is separate from delivery time.

Shipping Rates & Delivery Estimates
Available shipping options, charges, and estimated delivery times are shown at checkout. Delivery estimates are not guaranteed arrival dates.

Weekends & Holidays
Orders placed on weekends or holidays begin processing starting on the next business day. Holiday closures, increased order volume, severe weather, and carrier disruptions may cause delays.

Shipping Locations
Available shipping destinations are displayed at checkout. If your address is not supported, please contact us before ordering.

Tracking & Separate Shipments
Once your order ships, you will receive tracking information using the contact details provided at checkout. Items may ship directly from our fulfillment partners and may arrive in separate packages. Please allow time for the carrier to update tracking.

Orders for Special Events
If you need your items for a wedding, prom, or another event, order early and allow additional time for delivery, a try-on, and any alterations. Contact us before purchasing if you have a specific deadline. Expedited shipping, when available, does not shorten processing time unless confirmed.

Shipping Address
Please verify your shipping address before completing checkout. Contact us immediately if a correction is needed. Address changes may not be possible once an order begins processing or ships. Additional shipping charges may apply to packages returned because of an incorrect or incomplete address.

Delayed, Missing, or Damaged Packages
If your package is delayed, missing, or arrives damaged, email orders@tuxedodat.com with your order number and relevant details. For damaged items, include photos of the item and packaging and retain the packaging while we review the issue.

If tracking shows “Delivered” but you cannot locate your package, check with household members, neighbors, or your building’s receiving area, then contact us for assistance.

Returns & Exchanges
Please review our Return & Exchange Policy before purchasing. Returning an item requires following the instructions in that policy.

Questions?
Contact our online order team at orders@tuxedodat.com.