Refund policy

Return & Exchange Policy

At Tuxedo Dat, eligible online returns are accepted for an exchange, store credit, or a Tuxedo Dat e/gift card. We do not offer refunds to the original payment method for changes of mind, sizing preferences, or unwanted items, except where required by law.

Return Deadline
Contact orders@tuxedodat.com and ship your approved return within 7 calendar days of the original shipment date. Returns require authorization before being sent.

Item Condition
Items must be unworn, unwashed, unaltered, and free of stains, odors, or damage, with all original tags attached and original packaging included. Trying on an item indoors to check the fit is permitted.

Return Fee & Shipping Costs
A $50 return fee applies to eligible returns. Customers are responsible for return shipping and any shipping charges for an exchange. Original shipping charges are not credited for change-of-mind or sizing returns.

Exchanges & Store Credit
Exchanges are subject to availability. After we receive and inspect an eligible return, we will arrange the approved exchange or issue store credit or a gift card for the eligible merchandise amount, less applicable fees. Any price difference must be paid before a replacement ships.

Final-Sale Items
Custom-made, personalized, altered, and items marked final sale are not eligible for change-of-mind returns or exchanges. Gift cards cannot be returned or redeemed for cash except where required by law.

Incorrect, Damaged, or Defective Items
Inspect your order upon arrival. If you receive an incorrect, damaged, or defective item, contact orders@tuxedodat.com promptly with your order number and clear photos. Keep the item and packaging while we review the issue. Return fees and shipping charges will not apply when we confirm an error or defect for which we are responsible.

How to Request a Return
Email orders@tuxedodat.com with your order number, the item you wish to return, and the reason. We will provide authorization and the correct return address. Online returns should not be sent to our storefront or fulfillment partners without approval.

In-Store, Rental & Custom Orders
This policy applies to online merchandise purchases. Rental, custom, and in-store orders follow the terms provided with their respective agreements.

RETURN ARE NOT DONE A STOREFRONT

This policy does not limit any rights or remedies required by applicable law.